Sharing Hidden Know How: How Managers Solve Thorny Problems with The Knowledge Jam
978-0-470-87681-7
xxiii, 248p.: il.; 23,5cm+ index.
Inggris
Pengarang
Katrina B. Pugh
Penerbit
Jossey-Bass
“Sharing Hidden Know-How addresses one of the time-honored
problems in organizations: ‘how do you get people with
experience,solution and knowledge to share them effectively with those
who need those valuable assets?’ Technology, we now know, is not the
answer-human discussion is. Pugh tells you how to structure and
facilitate these important conversations
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